Refund policy
Return & Refund Policy
Last Updated: July 2026
At EasySoleer, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day free return and refund policy.
Return Eligibility
Products may be returned within 30 days from the date of delivery.
To qualify for a return:
- The item must be unused or lightly tried on.
- The item must be in its original condition.
- The item must include original packaging whenever possible.
- Proof of purchase or order confirmation must be provided.
Free Returns
We proudly provide free returns worldwide.
Customers will not be charged any return shipping fees for eligible returns approved by our support team.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged through misuse.
- Products altered after delivery.
- Items returned without prior authorization.
- Gift cards or promotional items where applicable.
Refund Process
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method within 5-10 business days.
Depending on your financial institution, processing times may vary.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Supporting photographs
We will resolve the issue as quickly as possible.
Contact Information
Email: support@easysoleer.shop
Phone: (604) 267-3877